Verifying the Status Page of the platform where you’re playing the game Visit this link and see whether the status page is currently displaying a problem with Account Management or PlayStation Store. If you suspect this scenario might be applicable, you can determine if this is true by checking the PSN Service Status Page.
You may be seeing the CE-33984-7 error due to a timed-out connection during the PSN sign-in process caused by a server problem. To make sure that doesn’t happen, you can set up the connection manually and ensuring that you assign the DNS values provided by Google.īefore you try any of the other fixes below, you should start by ensuring that the problem is not widespread.
Automatic Connection setup assigns the wrong values – As some affected users have reported, this problem can also surface in instances where the automatic setup on your PS4 assigns an unreliable DNS. In this case, you should update the firmware to the latest version (either by yourself or by utilizing the services of a certified technician). Outdated router software – If you’re using an older router, this problem can also occur due to a severely outdated firmware that is incapable of maintaining a stable internet connection with your PS4. To resolve this problem, you should go for a power cycling procedure. Console firmware inconsistency – There’s also a fairly common inconsistency that you might be dealing with brought about by corrupted data (typically occurs after an unexpected shutdown or after a bad update). This potential fix was reported to be effective by several different users who were dealing with this problem. The console is not set as primary – In case you’re only seeing this error while attempting to access one of your digital purchases, you might be able to fix this problem simply by activating your console as the primary device. In this case, you should be able to fix the problem either by rebooting your router or by resetting it the current router configuration. Router TCP / IP inconsistency – As some affected users have reported, this problem can also occur due to a network inconsistency brought about by an issue with your router. When the PSN server is down, your account might be unable to validate your digital purchase and trigger this error code instead. PSN Server issue – The first thing you should do when troubleshooting this particular issue is to make sure you’re not actually dealing with a server issue.
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